WebThe 12 measures look at six areas: overall satisfaction; keeping properties in good repair; maintaining building safety; respectful and helpful engagement; effective handling of complaints, and responsible neighbourhood management. Although the 12 TSMs are new, you may have taken part in one of our previous telephone surveys that are completed ... Web3 Mar 2024 · The current consultation on proposed Tenant Satisfaction Measures seems premature, argues Matthew Waters #UKhousing. The Regulator of Social Housing closes its consultation today on the detail of new Tenant Satisfaction Measures (TSMs). This is a series of metrics and questions related to resident experience and engagement on which …
Tenant satisfaction measures
Web18 May 2024 · Implementing the Tenant Satisfaction Measures (TSMs): Acuity Benchmarking. Understandably, the sector is preoccupied with the prospect of collecting a comprehensive suite of mandatory consumer metrics. As many of you will be wrestling with how you are going to collect the data and whether you should trial run them ahead of … Web13 Oct 2024 · 19. Satisfaction that the landlord keeps communal areas clean and well-maintained. Measured by: tenant perception survey. 20. Satisfaction that the landlord makes a positive contribution to neighbourhoods. Measured by: tenant perception survey. 21. Satisfaction with the landlord’s approach to handling anti-social behaviour. hershey company csr report
How software can help you comply with TSMs Ideagen
Web19 Nov 2024 · The paper sets out a Charter for Social Housing Residents and also outlines plans for new regulation, a strengthened Housing Ombudsman to speed up complaints, and a set of tenant satisfaction measures that social landlords will have to report against. Key measures. At the heart of the white paper is the Charter for Social Housing Residents. WebReport. Back Submit. Regulator of Social Housing 26,622 followers 1y ... Web30 Sep 2024 · 30 September 2024 The Regulator of Social Housing has finalised the new Tenant Satisfaction Measures (TSMs) following a consultation earlier this year. From 1 April 2024, all social housing providers will need to start collecting data for tenant satisfaction measures on areas such as repairs, safety checks and complaints. hershey company financial reports